Privacy Policy

Last Updated: 27 October 2026

1. Introduction

Welcome to Open Track UAE.

We respect your privacy and are committed to protecting the personal information you share with us through our website, contact forms, consultation requests, and other communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request a consultation, or submit an enquiry, we may collect:

Full name
Email address
Telephone number or WhatsApp number
Business or organisation details you choose to provide
The service you are interested in
Information included in your message or enquiry

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration. This may include:

IP address
Browser type and version
Device and operating system information
Pages visited and time spent on our website
Referring website or page
Basic website usage and security information

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, improve performance, understand visitor activity, and enhance your browsing experience.

Where required, we will request consent before using non-essential cookies. You can also manage cookies through your browser settings.

3. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and consultation requests.
Contact you about the services you have requested.
Understand your business requirements and recommend relevant services.
Communicate with you regarding our consultancy and business support services.
Operate, maintain, and improve our website.
Monitor website performance and prevent spam, fraud, misuse, and security threats.
Maintain appropriate business records.
Comply with applicable legal and regulatory obligations.

We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.

4. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following grounds:

Consent: You have given permission for a specific use of your information.
Contract or pre-contractual steps: Processing is necessary to respond to your request or take steps before entering into an agreement.
Legitimate interests: Processing is reasonably necessary for our business operations, website security, and service improvement, where these interests do not override your rights.
Legal obligations: Processing is necessary to comply with applicable laws or lawful requests.

The legal basis will depend on the nature and purpose of the processing.

5. How We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our website and business. These may include:

Website hosting and technical support providers
Business email and communication providers
Website security and spam-prevention services
Analytics providers, where enabled
Professional advisers or relevant authorities where required by law

We require service providers to handle personal information appropriately and, where applicable, protect it in accordance with contractual and legal requirements.

We may also disclose information where necessary to establish, exercise, or defend legal claims, protect our rights, or address security incidents.

6. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, telephone, email, or another third-party communication platform, your communication may also be subject to that provider’s own privacy policy and terms.

Information you share through these channels may be used to respond to your enquiry and provide the assistance you request.

Please avoid sending passwords, payment card details, identity documents, or other highly sensitive information through general website forms or unsecured communication channels unless specifically requested through an appropriate secure process.

7. International Data Transfers

Open Track UAE may use service providers whose systems or servers are located outside the country in which you reside.

Where personal information is transferred internationally, we will take steps required by applicable data protection laws to ensure that the transfer is appropriately protected.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, respond to enquiries, maintain relevant business records, resolve disputes, protect our legitimate interests, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any legal retention requirements.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of certain processing activities.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Request a copy of your information in a portable format where applicable.
Lodge a complaint with the relevant data protection authority.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions or limitations.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We do not control the privacy practices or content of these external websites.

We encourage you to review their privacy policies before providing personal information to them.

12. Children’s Privacy

Our website and consultancy services are intended for businesses and adults. We do not knowingly collect personal information directly from children through our website.

If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or legal obligations.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Open Track UAE

Email: contact@opentrackuae.com

Website: https://www.opentrackuae.com/

We will review your request and respond within the timeframe required by applicable law.